Course ID: TGS-2023037875
S$ 400 (Before Funding & GST)
Course Objectives
· Prepare Service Operations
Plan in accordance with internal and external customer requirements in
accordance with the organizational quality service objectives and its service
risk.
· Implement Service Operations
Plan in accordance to the organizational quality service objectives and improve
on the service delivery process.
Monitor and review service
process delivered for refinement of the Service Operations Plan in accordance
to the organizational procedure and objectives..
Course Content
- Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
- Collaborate with relevant business partners, customers and colleagues to enhance service planning
- Use customer feedback and information to improve service planning
- Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
- Identify service risks that may occur during service delivery
- Develop effective contingency plans to deal with service risks affecting service delivery
- Request for the resources required to execute service delivery plans.
- Develop specific, measurable and realistic targets for staff delivery service
- Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
- Acknowledge excellent service performance to motivate staff
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Collect and review feedback from customer and staff on service operations
- Evaluate service operations against quantitative target set
- Modify service operations in response to evaluation
- Address problems relating to service operations
- Encourage feedback from internal and external customer and staff on service operations
- Monitor progress of refined service operations
Course fee:
** Course funding period: from 14 Sep 2023 to 13 Sep 2025.
Learners are encouraged to:
• Have basic knowledge on own work role and the corresponding responsibilities and limitations
• Have minimum secondary school education
• Develop Writing, Reading, Listening and Speaking of English to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Develop Numeracy skills to a proficiency level equivalent to Workplace Literacy and Numeracy (WPLN) Level 3
• Have some cleaning work experience required.
Our staff and course consultants attending course enquirers would screen interested trainees whether they fulfill the course pre-requisites which include the above WPLN levels. Learners who do not meet the WPLN Levels would be encouraged to take up the appropriate WPLN courses.
For any questions or inquiries, please reach out to 91553804.